Cookie Notice

We use cookies to personalize content and advertisements, provide social media features, and analyze our traffic. We also share information about your use of our website with our social media, advertising, and analytics partners. By clicking “I Agree,” you consent to the use of all cookies and the sharing of information.

You can also manage your cookies by clicking “Cookie Settings” and selecting the categories you wish to accept. See more details in section 2.5 of our Freios FARJ Privacy Policy.

Freios FARJ Privacy Policy

The privacy of visitors to our website and digital media is very important to us, and we are committed to protecting it. We collect and use certain personal data belonging to users who access this website. We act as the data controller in accordance with federal legislation and international information security standards.

Introduction

We provide this privacy policy, which contains important information. This policy explains what we do with your personal information and aims to clarify for all interested parties the types of data we collect and the reasons for collecting it. These terms have been prepared in accordance with the General Data Protection Law (Law No. 13,709/18).

1 – Who should use this website

Our website is intended for individuals who wish to learn more about our company, our products, and their applications.

2 – Data we collect and reasons for collection

Our website collects and uses certain personal data from visitors and users as follows:

2.1) Personal data explicitly provided by the user

We collect the following personal data that users provide when using our website:
– Full name;
– Email address;
– Phone numbers;
– Contact messages.

This data is collected in the following situations:
– When the user uses the contact form;
– When the user contacts us via messaging apps, chats, phone calls, video calls, or other channels;
– When the user subscribes to newsletters, email marketing, promotions, e-books, surveys, and other content;
– When the user requests a quotation;
– When the user schedules a meeting, consultation, or product demonstration;
– When the user participates in studies, polls, and surveys.

The data provided by our users is collected for the following purposes:
– To provide quotations for our products;
– To contact our customer service team;
– To send informational and educational materials;
– To communicate offers, advertisements, and promotions;
– So that our employees may contact users via email, phone, chat, and text messages to conduct surveys and/or present products;
– To send invoices and payment reminders;
– To send service-related messages such as alerts, notifications, and updates;
– To send reminders and notifications for meetings and events;
– For any purpose authorized by the user at the time of data collection;
– To comply with our legal, regulatory, and tax obligations.

2.2) Behavioral personal data

When the user visits our website, a “cookie” is placed in their browser through Google Analytics software, in order to identify how many times they have visited our website, how long they stayed on it, which city they accessed it from, and which pages they read and recommended, among other information.

We collect the following personal data through cookies and other forms that users generate and/or provide when using our website:
– IP address;
– Geolocation and geographic location data;
– Keywords and search terms;
– Referral source, browser type and version;
– Pages visited, duration of each visit, and browsing history;
– Contextual data based on browsing experience, such as most frequent access dates and times, number of clicks on links and buttons, number of material downloads, newsletter openings, and others.

This data is collected in the following situations:
– When the user visits one of our pages;
– When the user reads and/or comments on our posts and publications;
– When the user watches one of our online videos;
– When the user uses messaging apps or chats;
– When the user contacts us via email, phone, or forms;
– When the user subscribes to newsletters, videos, spreadsheets, e-books, and other content and materials;
– When the user clicks on links, buttons, ads, images, and videos;
– When the user participates in online surveys;
– When the user shares or forwards our pages and content;
– When the user requests a quotation;
– When the user interacts with our website in any way.

The data generated and/or provided by our users is collected for the following purposes:
– To ensure website security;
– To detect unusual behavior and security breaches;
– To track the origin of possible intrusion attempts;
– To comply with legal requirements for storing access logs, as provided by Article 15 of the Brazilian Internet Bill of Rights (Marco Civil da Internet);
– To generate statistics on website visits and interactions;
– To develop new website features;
– To optimize and improve website navigation, usability, and layout;
– To understand how users interact with our website and support research into new solutions, courses, content, and products;
– To deliver targeted advertising and communication based on users’ preferences and interests;
– For any purpose authorized by the user at the time of data collection;
– To comply with our legal and regulatory obligations.

 

2.3) Sensitive personal data

We do not collect sensitive personal data from our users, as defined in Articles 11 and following of the General Data Protection Law (LGPD). We do not request or collect information regarding health, political opinions, religious, ideological or philosophical beliefs, ethnic or racial origin, sexual orientation, trade union membership, genetic data, or biometric data.

 

2.4) Cookies

Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They are used to identify devices, user activities, and preferences.

Cookies do not allow any files or information to be extracted from the user’s hard drive. It is not possible, through cookies, to access personal information that has not been provided by the user or generated through their use of the website’s features and functionalities.

Disabling cookies that can be disabled may affect the user experience, as information used for personalization will no longer be available.

Site Cookies

Site cookies are those sent to the user’s computer or device exclusively by the website. The information collected through these cookies is used to improve and personalize the user experience. Some cookies may, for example, be used to remember user preferences and choices, as well as to provide personalized content.

Third-Party Cookies

Some of our partners may set cookies on the devices of users who access our website. These cookies generally aim to allow our partners to provide their content and services in a personalized way to users visiting our website, by obtaining browsing data derived from their interaction with the site.

The user may obtain more information about third-party cookies and how the data obtained through them is processed, as well as access descriptions of the cookies used and their characteristics, by accessing the following links:

Google Analytics: https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage

Facebook Pixel: https://pt-br.facebook.com/business/help/471978536642445?id=1205376682832142

Cookie Management

The user may object to the registration of cookies by the website by simply disabling this option in their own browser. More information on how to do this in some of the most commonly used browsers can be found at the following links:

Internet Explorer: https://support.microsoft.com/pt-br/topic/excluir-e-gerenciar-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Safari: https://support.google.com/chrome/answer/95647

Google Chrome: https://support.google.com/chrome/answer/95647

Mozilla Firefox: https://support.mozilla.org/pt-BR/kb/cookies-informacoes-sites-armazenam-no-computador#w_configuracoes-de-cookies

Opera: https://www.opera.com/pt/secure-private-browser

The user may also object to the use of cookies directly on the website by disabling them when first accessing the site, by clicking on the cookie notice and then disabling this option in their browser to ensure that cookie tracking is turned off.

When entering the website for the first time, the user will have the option to block or allow the use of cookies by selecting the corresponding option in the dialog box (cookie notice) that is automatically displayed when our page is accessed.

However, disabling cookies may affect the availability of some tools and features of the website, potentially impacting its proper and expected functioning. Another possible consequence is the removal of user preferences that may have been saved, negatively affecting the browsing experience.

It is not possible to disable all cookies, as some are essential for the proper functioning of the website.

3 – Sharing Data with Third Parties

The data collected through this website may be shared with the following companies, applications, and/or tools:

We share some data with Google and other analytics tools to perform analysis and generate reports;

We may share data with website-building tools, online forms, and email newsletter distribution platforms;

Partner companies or contractors providing outsourced services such as marketing agencies, management software, automation applications, audits, and/or payment processors;

Judicial, administrative, or governmental authorities, whenever there is a legal determination, request, requirement, or court order.

This data is shared for the following reasons and purposes:

So that users can receive a browsing experience, as well as personalized product and service offers according to their interests;

We may share data with partner companies that provide marketing, payment, and data processing services, for the purposes of enabling audits, research, studies, analysis, creation of personalized content, advertising campaigns, task automation, and/or improving our customer service;

For any and all purposes authorized by the user at the time of data collection.

In addition to the situations described here, we may share data with third parties in order to comply with any legal, technical, or regulatory requirement. In the case of information to be shared in compliance with a request from a public authority, this will always be carried out under a court order, as defined by law.

In any case, the sharing of personal data will comply with all applicable laws and regulations, always seeking to ensure the security of our users’ data, in accordance with technical standards and best practices in information security.

By continuing to use this website, you authorize us to share your data.

This website may operate in partnership with other companies in a wide range of joint activities with advertisers, sponsors, suppliers, and business partners, both online and offline, as well as advertising, publicity, and performance analysis tools.

 

4 – How Long Your Personal Data Is Stored

Personal data collected through the website is stored and used for the period necessary to fulfill the purposes outlined in this document, taking into account the rights of its data subjects, the rights of the website controller, and applicable legal or regulatory provisions.

The minimum retention period is 6 months for behavioral data, according to Article 15 of the Brazilian Civil Rights Framework for the Internet (Marco Civil da Internet), and 5 years after the end of the relationship with the user for registration data, according to Article 27 of the Consumer Protection Code.

Once the data retention periods expire, personal data may be deleted from our databases or anonymized, except in cases where storage is required due to legal or regulatory obligations.

Upon user request, data may be deleted before these deadlines. However, data may need to be retained for a longer period due to legal obligations, court orders, fraud prevention (Article 11, II, “a” of the General Data Protection Law – LGPD, Law No. 13,709/2018), credit protection (Article 7, X, LGPD), and other legitimate interests, in accordance with Article 10 of the LGPD. Once the legal retention period and necessity have ended, the data will be deleted using secure disposal methods or anonymized for statistical purposes.

We emphasize that data may continue to be stored if there is any legal or regulatory justification, even if the original purpose for which the data was collected and/or processed has already been fulfilled.

Data is stored continuously while the user maintains an active relationship with the organization.

Once processing and/or the relationship with the user ends, in accordance with the provisions of this section, the data is deleted or anonymized.

 

5 – Legal Bases for the Processing of Personal Data

We process our users’ personal data based on the following legal grounds, which justify such data processing:

5.1) Non-sensitive Personal Data

– With the data subject’s consent;

– For compliance with a legal or regulatory obligation by the controller;

– For the regular exercise of rights in judicial, administrative, or arbitration proceedings;

– For the performance of a contract or preliminary procedures related to a contract to which the data subject is a party, at the request of the data subject;

– For credit protection.

5.2) Data Subject Consent

By using this website, requesting services, and/or providing personal information, the user consents to this privacy policy.

Certain personal data processing operations carried out on our website will depend on the user’s prior agreement, which must be given freely, informed, and unambiguous.

By visiting this website, contacting us, registering, and/or engaging in any type of interaction with us, the user acknowledges and agrees to this policy and may exercise their rights to cancel their registration, update their personal data, and guarantees the accuracy of the information provided.

The user may revoke their consent at any time and request the deletion of their data. If there is no legal basis that allows or requires data retention, data provided based on consent will be deleted.

6 – Security Measures in the Processing of Personal Data

We employ appropriate technical and administrative measures to protect personal data against unauthorized access and against situations of destruction, loss, accidental or unlawful alteration of such data.

7 – Changes to This Policy

This version of the Privacy Policy was last updated on: 02/19/2021.

We reserve the right to modify this Privacy Policy at any time, especially to adapt it to changes made to our website, whether through the introduction of new features or the cancellation or modification of existing ones.

Whenever a change is made, we will revise this document and make it available on our website.

8 – How to Contact Us

To clarify any questions about this Privacy Policy or about the personal data we process, please contact us through one of the channels below:

Email: marketing@farj.com.br

Phone: +55 11 3511-9666